Since 1984, Big Bob’s Flooring Outlet has grown from a small carpet shop in Kansas City to a National Franchise chain with a presence of more than 85 locations across the country, including Warrensville Heights, Ohio. Their unique “cash and carry” franchise system offers a full array of flooring products including new carpet, laminate, vinyl, tile and wood at “outlet prices.”
Across the nation, each store offers America’s customers great VALUE, quality PRODUCTS and outstanding CUSTOMER SERVICE.
Big Bob’s has built a business based on referrals and repeat customers. The company prides itself on the delivery of superior customer service by exceeding the expectations of the clients. Be prepared to be wowed with value! One should not be surprised to find products on the floor with savings up to 40% or more off retail prices. This value proposition has been the “north star” for the company – the commitment to save the customer money – from its inception through today.
New to Warrensville Heights, Ohio business community, the Chamber of Commerce interviewed Big Bob’s to learn more about the success of their company.
Q: What makes your company unique?
A: We appeal to all flooring customers. We carry one of the largest selections of in-stock merchandise in the area.
Q: What can your customers expect from Big Bob’s Flooring Outlet?
A: In addition to a full design center, that would appeal to the most discriminating buyer, our in-stock merchandise is a great way for the consumer to save upwards of 40% off everyday prices.
Q: What is your magic formula for success?
A: Big Bob’s Flooring Outlet prides itself on customer service, an experienced sales team ready to answer all your questions and trained, certified professional installers.
Q: What’s the side of your business the public never sees?
A: Big Bob’s thinks your flooring purchase should be a fun, learning experience where the customer always come first. From selection to installation Big Bob’s has it all.
Q: How many employees do you have?
A: We have five employees who work at our Warrensville Heights, Ohio location.
100% satisfaction, nothing less!! Our promise at Big Bob’s Flooring Outlet is to always provide quality products coupled with superior customer service so we may earn the opportunity to serve you, your family and your friends for a lifetime.