Invisible Language, Part 2: “Like I Told You Before” Here is another guaranteed customer service killer. Saying “Like I told you before.” This phrase only serves one purpose: to vent your frustration and make the other person feel stupid. There are no benefits whatsoever to this phrase. Sure, maybe you have already said this to […]
Corporate account takeover is a type of fraud where thieves gain access to a business’ finances to make unauthorized transactions, including transferring funds from the company, creating and adding new fake employees to payroll, and stealing sensitive customer information that may not be recoverable. First Federal Lakewood recommends following these tips to keep your small […]
Leadership is intentional. It takes preparation. It calls for a personal investment in yourself and in others. There are at least three questions each person should ask themselves before embarking upon the leadership journey. Others will be asking the same questions about you if they are not already doing so currently. They will ask: 1. […]
Invisible Language, Part 1: “Actually” In this “Invisible Language” mini-series, I’ll discuss words/phrases that should be avoided when speaking with customers. They are almost always unnecessary and only serve to belittle the listener (in our case, customers/clients). “Actually” is the most common culprit, and it’s something we are all guilty of saying from time to […]
Many business owners learn early on that disputes are inevitable and can sometimes lead to litigation. Once it appears that litigation is reasonably certain to occur, certain steps should immediately be taken to preserve information relevant or potentially relevant to the dispute. This is typically accomplished by sending a written litigation hold notice to key […]
As I scanned news feeds, I read about the various investments companies are making to improve its operations, grow its footprint, add additional services, or increase its revenue. MCPc (Cleveland based data protection company) made an additional investment in Erie, PA. Intel just laid the cornerstone for Mobileye’s new global development center in Jerusalem. Cleveland […]
Pre-Call Planning We have all heard the saying “When you fail to plan then plan to fail.” This also applies to how well you prepare for your Sales Call. Use the six pre-planning steps listed below as a checklist to determine how prepared you really are for the appointment. Research Your Prospect Know the Prospect’s […]
How to Craft an Airtight Partnership Agreement A partnership, in the broad sense, is a business endeavor taken by two or more parties for profit. A partnership agreement, therefore, sets out the rights and duties for partners in business together; it outlines the “rules of the road” in much the same way that other contracts […]
Is there such a thing as an unsolvable problem? I believe the answer is a resounding NO! Every problem has at least one solution. As leaders (including soon-to-be leaders), our job is to help others–and ourselves–unleash their latent creativity to discover the solutions. I enjoy brain teasers because these tests force me to think differently […]
Who’s Got Your Six? What Every Business Owner and CEO Should Do Before December 31 The short answer is: buy a legal audit. Buy it now; perform it in 2020. The ROI is better than anything you’ll find on Wall Street. Here’s why. Lawsuits suck I’ve been representing businesses in litigation for 18 years. I […]
