Sales Tip #496 The Doubt Close

The Doubt Close This is a great closing technique to use when the customer is expressing doubt about their purchase. The Doubt Close works by pre-empting their doubting thoughts. If you echo these thoughts, it saves them from having to think the same thoughts. When they accept these, they will begin to trust you and […]

Moving Forward with Arslanian Brothers

Like many other businesses, the impact of COVID-19 for Arslanian Brothers Carpet, Rug, and Upholstery Cleaning stopped their business. Unexpectedly and thankfully, they saw a shift from pick up, delivery, and in-home cleaning, to their customer carry in business. In an interview with Ted Arslanian, he mentioned that “during COVID 19 [rug drop off] has […]

How is Suburban Car & Truck Repair Moving Forward?

When asked about the impact of COVID-19 on his business, Mike Brickman, President of Suburban Car and Truck Repair, told us running a 20,000 square foot repair shop with 14 employees was easy to keep socially distant, but as Mike said, business just stopped, at least at first. However, his commercial customers realized and capitalized […]

Leading in a Crisis – Practice One

Practice One for a person leading others through a crisis is to acknowledge the situation by facing reality. Max DuPree said, “The first responsibility of a leader is to define reality.” During a crisis, leaders do not have the luxury to ruminate on how things used to be. Nor do they have the comfort of […]

How Specialty Fitness Equipment is Moving Forward

When asked, what does getting back to business look like for you, Chuck Herman, Principal Owner of Specialty Fitness Equipment, told us his story. “Obviously, COVID-19 threw everything topsy-turvy,” Chuck Replied. As a custom commercial fitness equipment sales and services organization, their commercial business was put to a halt. “But as soon as that happened,” […]

OSHA Revised Guidelines for Reporting COVID-19 Cases

On May 19, 2020 the Occupational Safety and Health Administration (OSHA) released a memo for regional administrators and state plan designees outlining the revised enforcement guidance for reporting cases of Coronavirus Disease 2019 (COVID-19). The revised guidelines went into affect on May 26, 2020. To view and download the full release, get the PDF here. For more […]

Congratulations 2020 Award Winners!

Congratulations to our 2020 Recognition Awards Recipients! Thank you to everyone who attended our Virtual Annual Meeting. Amazing Business Award Recipients: • Highland Springs Hospital • Cleveland Clinic South Pointe Hospital • Heinen’s Grocery Store (and their Incredible Employees!) Incredible Employee Award Recipients: • Keith Fredrickson from W.F. Hann & Sons • Charlie Marhevka from Buffalo Wild Wings • Alan Ring from Contempo Design + Communications […]

Partnership Pros and Cons

Starting a business with a partner affords many benefits. In a perfect world, that means sharing the expenses, ideas, workload, responsibilities, and profits. In the real world, it can mean personal liability for the partnership’s activity, emotional ups and downs, personality conflicts, and differing ideas. What Is a Partnership? There are three standard types of […]