Onboarding New Customers
When a new employee begins his or her first day, they are placed in the company’s onboarding program for a designated period of time. So my question is, are you placing your new customers in a similar program to help ensure a smooth transition into your company? If not, why not?
Onboarding new customers is a great way to reaffirm to them that they made the right decision, and it also prevents buyer’s remorse.