Invisible Language, Part 1: “Actually” In this “Invisible Language” mini-series, I’ll discuss words/phrases that should be avoided when speaking with customers. They are almost always unnecessary and only serve to belittle the listener (in our case, customers/clients). “Actually” is the most common culprit, and it’s something we are all guilty of saying from time to […]
Pre-Call Planning We have all heard the saying “When you fail to plan then plan to fail.” This also applies to how well you prepare for your Sales Call. Use the six pre-planning steps listed below as a checklist to determine how prepared you really are for the appointment. Research Your Prospect Know the Prospect’s […]
Your Outcome Can Be Determined By Your Outlook! Have you ever heard of the Self-Fulling Prophecy? It refers to the socio-psychological phenomenon where someone “predicts” or expects something, and this “prediction” or expectation comes true simply because one believes it will. This happens because their resulting behaviors align to fulfill those beliefs. This suggests that […]
Don’t Miss The Bigger Picture! Several years ago, I remember watching a video with a small team that showed people passing a basketball among them. The Facilitator’s instructions were to count the number of times the ball was passed within a fifteen second time period. I began to count the passes, making sure I didn’t […]
Skill vs Will Is the reason you’re struggling in sales a skill issue? How about a will issue? Or, is it a combination of both? Leadership Coach Nathan Jamail says our will is based on what we’re willing to do in order to achieve our goals, or, to do our jobs beyond what is required. […]
Consequence or Reward? We all have at least one thing on the personal and business side that we dread doing, but definitely needs to be done in a timely manner. For an example, on the personal side, it could be exercising. On the business side, it could be cold calling. What motivates you? Is is […]
Similar Is Not The Same A common area of resistance a potential client might approach with is saying something like: “I’ve found similar products/services on the internet that are cheaper.” So what’s the response when the customer says they’ve explored similar options for less money? The immediate response should be “similar is not the same.” […]
Close for the Follow-Up? You should never end the conversation with a Prospect before agreeing on a specific date and time for the follow-up, especially if they haven’t committed to purchase your product or service. Verify your next follow-up, then, send a meeting request for confirmation. If it’s a phone call, get their direct dial […]
Are You Taking Good Notes? Good note taking is crucial during the initial Needs Analysis for the following six reasons: It will immediately demonstrate to the person you are talking too that what they are saying is extremely important to you and that you truly care. It helps you stay focused on them and not […]
Resilience! How many of you had an opportunity to watch the Masters? We witnessed Resilience in action. Tiger Woods could have used his health issue as a reason for defeat, but he didn’t let defeat have the last word. Remember that successful people don’t just face adversity; they embrace it in seven different ways. 1. […]
