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About Marvin Montgomery

GET MARVINIZED by The SalesDoctor@MarvinMontgomery.com. Author/Motivational Speaker/Professional Sales Trainer and Coach “Preparation and practice provide peak performance.”

Sales Tip #517 Customer Service Defined

 Customer Service Defined Customer service is produced at the instant of contact; it cannot be created in advance or held in reserve for readiness at a later date. Customer service cannot be centrally produced, inspected, stockpiled or warehoused. It is usually delivered wherever the customer is, by people who are beyond the immediate influence of […]

Sales Tip #496 The Doubt Close

The Doubt Close This is a great closing technique to use when the customer is expressing doubt about their purchase. The Doubt Close works by pre-empting their doubting thoughts. If you echo these thoughts, it saves them from having to think the same thoughts. When they accept these, they will begin to trust you and […]

Sales Tip #478 Territory and Time Management Strategies, Part 1

Territory and Time Management Strategies, Part 1 Territory/Business Management Know where your business is and is not Develop a written plan to sustain current business Follow your plan Develop a written plan on new business development Follow your plan Strive for completion rather than perfection Whittle while you work (Multi-tasking) Develop your own personal formula […]

Sales Tip #474 Invisible Language, Part 1: “Actually”

Invisible Language, Part 1: “Actually” In this “Invisible Language” mini-series, I’ll discuss words/phrases that should be avoided when speaking with customers. They are almost always unnecessary and only serve to belittle the listener (in our case, customers/clients). “Actually” is the most common culprit, and it’s something we are all guilty of saying from time to […]

Sales Tip #466 Pre-Call Planning

Pre-Call Planning We have all heard the saying “When you fail to plan then plan to fail.” This also applies to how well you prepare for your Sales Call. Use the six pre-planning steps listed below as a checklist to determine how prepared you really are for the appointment. Research Your Prospect Know the Prospect’s […]

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