Invisible Language, Part 3: What To Do If You Have To Correct Someone I want to thank Tim Dimoff, President of SACS Consulting, for emailing me the information on Invisible Language. In Parts 1 and 2, we focused on what not to say. Invisible Language Part 3 tells us the proper way to respond when […]
Business owners need help making sense of new financial, employment, and contractual fulfillment challenges during this pandemic. Download our free business resources to help you proactively stay ahead of common legal issues and review ways to protect your business during this time. COVID-19 Business Survival Guide COVID-19 Business Checklist Coronavirus and Your Business Contracts FREE […]
Can the Coronavirus Get Me Out of a Business Contract? Enforcing Force Majeure in the Wake of the COVID-19 Pandemic On March 9, 2020, Governor Mike DeWine took several actions to combat the spread of Coronavirus (also known as COVID-19), including declaring a state of emergency in Ohio. Shortly after that, the World Health Organization (“WHO”) declared the Coronavirus a […]
Every accountant will tell you the same thing: always keep your business and personal expenses separate whether you’re a small business owner or a one-person operation. There are consequences to mingling money. The tax people do not like it and neither does your accountant. Keep them happy and your business prospering. Here are five ways […]
Invisible Language, Part 2: “Like I Told You Before” Here is another guaranteed customer service killer. Saying “Like I told you before.” This phrase only serves one purpose: to vent your frustration and make the other person feel stupid. There are no benefits whatsoever to this phrase. Sure, maybe you have already said this to […]
Leadership is intentional. It takes preparation. It calls for a personal investment in yourself and in others. There are at least three questions each person should ask themselves before embarking upon the leadership journey. Others will be asking the same questions about you if they are not already doing so currently. They will ask: 1. […]
Invisible Language, Part 1: “Actually” In this “Invisible Language” mini-series, I’ll discuss words/phrases that should be avoided when speaking with customers. They are almost always unnecessary and only serve to belittle the listener (in our case, customers/clients). “Actually” is the most common culprit, and it’s something we are all guilty of saying from time to […]
Many business owners learn early on that disputes are inevitable and can sometimes lead to litigation. Once it appears that litigation is reasonably certain to occur, certain steps should immediately be taken to preserve information relevant or potentially relevant to the dispute. This is typically accomplished by sending a written litigation hold notice to key […]
As I scanned news feeds, I read about the various investments companies are making to improve its operations, grow its footprint, add additional services, or increase its revenue. MCPc (Cleveland based data protection company) made an additional investment in Erie, PA. Intel just laid the cornerstone for Mobileye’s new global development center in Jerusalem. Cleveland […]
Pre-Call Planning We have all heard the saying “When you fail to plan then plan to fail.” This also applies to how well you prepare for your Sales Call. Use the six pre-planning steps listed below as a checklist to determine how prepared you really are for the appointment. Research Your Prospect Know the Prospect’s […]
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