We have become dependent on the internet for much of our important day-to-day activities including banking, bills, and shopping. It’s now more important than ever to follow a few basic steps to safeguard your sensitive information from online threats. Here are some tips: Keep Your Browser and System Up to Date Most internet browsers and […]
To Break or Not to Break, That is the Question: Employer Requirements Relating to Employee Breaks under Ohio and Federal Law Many Ohio employers find themselves asking “Am I required to provide my employees with breaks during a work shift?” Most employers are surprised to discover that neither federal nor Ohio law require employers to […]
Features Only Justify The Price! When I’m training my course “How To Sell Value and Not Price,” I always remind participants that features only justify the price. Benefits justify the purchase. You have to make sure that you include a customized benefit with every feature that you provide. The customer will always want to know […]
Legal Alert: Ohio Minimum Wage Increase Effective As Of January 1, 2019 As of January 1, 2019, Ohio’s minimum wage has increased to $8.55 per hour for non-tipped employees ($8.30 per hour in 2018) and $4.30 per hour for tipped employees ($4.15 per hour in 2018). “Non-Tipped Employees” include any employee who does not engage […]
My customer wrote a bad check. How do I get paid? You own a business, and one of your customers writes a check as payment for your goods or services. After you attempt to cash the check, the bank returns it to you, unpaid, for lack of funds in the customer’s bank account. Now what? […]
Onboarding New Customers When a new employee begins his or her first day, they are placed in the company’s onboarding program for a designated period of time. So my question is, are you placing your new customers in a similar program to help ensure a smooth transition into your company? If not, why not? Onboarding […]
I am a SMB, Should I Employ a General Counsel? A couple of years ago, I met with a small business that was considering hiring its first general counsel. This company had grown over 15 years and had reached an inflection point in terms of deciding the best way to handle their legal matters. This […]
You’ve made bad financial decisions in your past, and now you have the debt to show for it. Large amounts of debt can easily be overwhelming. Fortunately, you do have some options. You might be able to work with your creditors to reduce the amount of money you owe or get more time to pay […]
Just Smile Have you seen some of the TV commercials that show before and after photos? If you notice, the big difference is the lack of a smile in the first picture. Your facial expression speaks volumes when it comes to making a positive first impression, whether it’s on the phone or in person. When […]
Should You Make Mandatory Arbitration Part of Your Business Contracts? In an article titled “Fortifying Your Customer Contracts”, Max Julian identified the terms and conditions that should be included in a well thought out contract, including dispute resolution procedures. To quote Mr. Julian: “If a dispute does arise, it may be a good idea to […]
